This article covers the SPF and DKIM authentication processes for Iqvia and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

To setup DKIM for your Iqvia emails, please publish this DKIM key in your DNS (replace yourdomain.com with your domain):

Type = TXT

name = sharedpool._domainkey.<yourdomain>.

value = v=DKIM1; k=rsa; h=sha256; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDBac6SVsds6hCqyGThcB0t2du77cJrJN4UShuYU0brJtFwE/PeCfHU6MY1jf8syQlBZSHlKHHIkv3Vk0Zq5cTNa2lhU5go8KkDwtqg19lmpkYYm0zbBmWbR6DeVwVicvm2l4JwXbbZPRNk3/FXL7hFF56xU3dnEjiQ2riF4KPK1QIDAQAB

NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform.

You can also find the instructions on how to set up DKIM and SPF for Iqvia, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Iqvia is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.