This article covers the SPF and DKIM authentication processes for Hellodialog and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Hellodialog adds your sending domain to a list of accepted senders. On the other hand, as a customer you also add two DNS records to the sending domain. Namely, this one:

NOTE: If you manage you domain in Valimail, you will need to add the 2 CNAME DKIM keys on your domain's configuration page in the Valimail platform.

After the keys are added, please follow up with Hellodialog support to make sure these keys are enabled/activated on their end.

You can also find the instructions on how to set up DKIM and SPF for Hellodialog, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Hellodialog is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.