SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Elvanto and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Elvanto emails
o check and verify your domains, navigate to Settings.
From here, click the ‘Sending Domains’ link located under ‘Communication’. This will bring up a page that has all the domains that emails are sent from your system. We pull the domains from the following places:
Default sending address (Settings -> Account)
‘From’ email addresses (Settings -> Communication)
Custom email templates custom sending addresses (Emails & Letters)
This list will also indicate the status of each domain.
‘Get CNAME Records’ means that you need to generate the three CNAME records. We’ll generate these instantly and give you an email draft you can pass onto your IT person if you do not have the ability to set up the CNAME records yourself.
‘Incomplete’ means you have generated your CNAME records but they have not been applied to your domain yet. If could take 24-48 hours for the CNAME records to start working so keep that in mind if you keep seeing the incomplete message.
‘Valid’ means that your CNAME records are valid and Elvanto is about to successfully authenticate all of your emails using the specified domain name.
NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform.
You can also find the instructions on how to set up DKIM and SPF for Elvanto, here.
Add an Elvanto DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Elvanto emails
Once you establish that Elvanto is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.