This article covers the SPF and DKIM authentication processes for ChargeOver and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

To setup DKIM for your ChargeOver emails, please contact the ChargeOver support team, here.

Once on their page, be sure to click on the Get started configuring DKIM for your email link, that will open up a request pop-up for DKIM authentication that you will submit to ChargeOver support.

They will then provide you with the necessary DKIM records for your domain.

You can also find more information about the email deliverability practices for ChargeOver, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that ChargeOver is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.