This article covers the SPF and DKIM authentication processes for Cornerstone OnDemand and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

DKIM enablement will require a technical project and a Statement of Work (SOW) signed with your account manager and is not managed by Customer Support. Please reach out to your account manager.
​Consulting Services Request (CSR) for Technical Projects and Consulting Assistance
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If your DKIM is already setup and you would like to request a rotation of the certificate, please create a case with Customer Support and mention in the case that your DKIM is already setup.
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​Note: The 'Selector' to be used can be chosen; however, the 'Key' will be generated by Cornerstone.

You can also find more information on how to set up DKIM authentication for Cornerstone OnDemand, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Cornerstone OnDemand is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.