This article covers the SPF and DKIM authentication processes for Crisp and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

1. Go to app.crisp.chat
2. Go to Settings -> Website Settings -> Pick your website in the list
3. Scroll down, and open Advanced configuration, then select Custom Email Domain
4. In the field asking for the domain, enter your desired Custom Email Domain (eg. emails.acme.com)
5. Click on Use this domain, then instructions will appear
6. Do not click on verify yet.

7. Add the DNS records provided by Crisp, one by one.

8. Now, click on Verify domain setup. Crisp will query your DNS records to ensure they are properly configured. This takes up to 20 seconds

Crisp will acknowledge or reject the domain change. If it rejects the changes, check all records have been added to your DNS manager.

NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform.

You can also find the instructions on how to set up DKIM and SPF for Crisp, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Crisp is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.