SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for SmartSurvey and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your SmartSurvey emails
Verifying an Email Address
To Access the Email Sender Settings page, please follow the steps below:
Hover over Account on the top black menu bar, then click on My Account from the drop-down menu
Click on Email Sender Settings in the menu on the left
Email Sender Settings
If you're the master account holder for an account with multiple users, there is a checkbox that reads Verify this email for all sub-accounts. When this is checked, the entered email address will be available for use as an email sender by any user on your SmartSurvey account. When left unchecked, only you will be able to use the email sender
Enter email address in the box under Add Email and click Add Email - this will send an automated email to the entered address containing a verification link.
Once you have clicked on Add Email the email address will go into the list of usable email addresses just under the Add Email box, and be marked as pending
Click the link in the email that was sent to the email address to be verified. If the receiving computer is not logged in to SmartSurvey, a login prompt will appear
Once clicked, the email address will show verified in your account and be available for use as an email sender
DKIM Settings
Under SPF Settings Required, click DKIM Settings Required
You will be shown the instructions on what needs to be added to your domain as a TXT record. Carry out the instructions yourself or pass them to your IT department. Keep the DNS TTL value short initially so that any mistakes won't be cached for a long period. After it is verified, you can increase the TTL to, say, 1 hour.
Once the changes have been made, clicking the green Verify DKIM will again check your domain records, and if it finds the correct value, this will complete the step
You can also find the instructions on how to set up DKIM and SPF for SmartSurvey, here.
Add a SmartSurvey DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your SmartSurvey emails
Once you establish that SmartSurvey is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.