This article covers the SPF and DKIM authentication processes for Helprace and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

1. Open your Helprace Admin Panel.

2. Go to Settings > TICKETS > Mailboxes.

3. Open a mailbox.

4. Expand the DKIM section.

5. Add both CNAME records you see there to your domain control panel, e.g.:

helprace1._domainkey.acme.com CNAME helprace1._domainkey.helprace.com

helprace2._domainkey.acme.com CNAME helprace2._domainkey.helprace.com

Replace "acme.com" with the domain of your mailbox (e.g. if your mailbox is [email protected], the domain would be mycompany.com).

In some domain control panels you don't need to specify the domain. You can use "helprace1._domainkey" instead of "helprace1._domainkey.acme.com" in that case.

Instead of a single line input shown above, you may need to fill out a form with multiple fields. In that case:

First record:

Second record:

Please make sure you add both records, "helprace1" and "helprace2". This is required for proper settings rotation.

You can also find the instructions on how to set up DKIM and SPF for Helprace, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Helprace is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.