SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Splashthat and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Splashthat emails
Reach out to our Professional Services team through the Professional Services Request Form with the following information:
The intended FROM email address you want to use, e.g., [email protected].
This address can be dynamic, such as [email protected] to pull in your event details
Or it can be static, such as [email protected]
An unused and unique subdomain used purely for hosting purposes. Unused means that no website currently exists at this subdomain address.
If you want to send emails from [email protected], you'll need an unused subdomain like emails.company.com.
If you decide that your emails should come from a subdomain like @events.company.com instead of @company.com, we will choose the hosting subdomain at random, e.g. em.sub.domain.com.
Determine if your IT team will handle auto-forwarding direct replies to emails sent from Splash or if you would like Splash to manage (i.e., re-routing to the event owner for the event).
If you'd like Splash to handle auto-forwarding, we only auto-forward for email addresses using subdomains that aren't currently being used as websites, e.g., @events.company.com
With the above information, Splash will generate DNS Records that you must configure within your domain. If Splash is handling auto-forwarding, we will generate additional DNS records that also need to be created.
Next, you will configure DNS records based on the information Splash provides.
Splash Professional Services finalizes the domain setup.
NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform and any other records will go in your DNS.
You can also find the instructions on how to set up DKIM and SPF for Splashthat, here.
Add a Splashthat DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Splashthat emails
Once you establish that Splashthat is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.