This article covers the SPF and DKIM authentication processes for Symend and how they are managed in Valimail. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Symend as an authorized sender in the Valimail platform usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.

To setup DKIM for your Symend emails, please contact the Symend support team so they can help you start the authentication process and provide you with the proper set of DKIM records.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Symend is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.