SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Neostrada and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Neostrada emails
Step 1. Log in to cPanel.
Step 2. Click on Email Deliverability under the Email category. On the next page you can see all domains with DKIM within your package, choose the correct domain and click on the corresponding Manage button. You will only need to do this for the top-level domain, any subdomains under this top-level domain will automatically use the DKIM record of the top-level domain.
Step 3. You will now see the DKIM record to be added consisting of 2 fields that need to be inserted into the DNS, for the moment we'll keep this page open and continue with the next step.
Important: If your DNS runs through the nameservers of Neostrada use the standard view: Full. This view creates a record value consisting of a whole value so our DNS will recognize it.
If your DNS is hosted externally ask them which format is required, most host use Full as well. If your host requires the DKIM to be split into 2 sections choose Split instead and follow their steps.
Step 4. Go to neostrada.com in a new tab or screen and login into your customer account. In your account go to the DNS management of the domain name, also read How do I manage my DNS records? Here you add the following record:
Name. Here you paste the subdomain from the Name field from the overview of the previous step: default._domainkey
Type. Here you select TXT.
Content. Here you paste the contents of the Value field from the overview of the previous step.
You can also find the instructions on how to set up DKIM and SPF for Neostrada, here.
Add a Neostrada DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Neostrada emails
Once you establish that Neostrada is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.