This article covers the SPF and DKIM authentication processes for Granicus and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Reach out to the Granicus support team ([email protected]) in order to request a DKIM key. Their engineers will generate the key and selector and send it back to you. Have the same person that updated your DNS records install the provided key. Then, write back to Granicus support to let them know that the work is complete.

You can also find the instructions on how to set up DKIM and SPF for Granicus, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Granicus is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.