This article covers the SPF and DKIM authentication processes for Adobe Campaign and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Using DKIM with Adobe Campaign Classic requires the following prerequisite:

Adobe Campaign option declaration: in Adobe Campaign, the DKIM private key is based on a DKIM selector and a domain. It is not currently possible to create multiple private keys for the same domain/sub-domain with different selectors. It is not possible to define which selector domain/sub-domain must be used for the authentication in neither the platform or the email. The platform will alternatively select one of the private keys, which means the authentication has a high chance of failing.

You can also find the instructions on how to set up DKIM and SPF for Adobe Campaign, here.

Additionally, you can check out this article to understand the Email Management Rules in Adobe Campaign: Email Management Rules.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Adobe Campaign is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.