This article covers the SPF and DKIM authentication processes for Qualtrics and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

1. Go to the Admin page.

2. Go to the Organization Settings tab.

3. Navigate to the Email section.

4. Click Add domain.

5. Enter the Domain you wish to use.

6. Choose the Selector for your key. We recommend avoiding special characters like the underscore which can cause problems with certain mail receivers. As an example, you can use “qualtrics” for the selector.

7. Choose the Key size which determines how long the key is. We recommend you to choose the 2048 bits encryption option.

8. Click Add.

9. The window will display the MX/DKIM/SPF records. Copy the DNS configuration displayed in the pop-up; make sure you copy the information included in the Domain, Type, and Value columns.

10. The TXT DKIM key needs to be added in Valimail and the MX record needs to be added in the DNS.

11. After you added both records in their respective areas, come back to this page and click Activate.

You can also find the instructions on how to set up DKIM and SPF in Qualtrics here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Qualtrics is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.