This article covers the SPF and DKIM authentication processes for Freshdesk and how are they managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

DKIM and SPF configuration for Freshdesk is done through a dedicated subdomain, like fddkim.yourdomain.com.

1. Navigate to Admin from the menu. Select Channels and click on Email.

2. Click on the Advanced settings option towards the top right menu.

3. Select the Configure DKIM option.

4. Click on the Configure button next to support domain name.

5. Copy the system-generated settings (4 CNAME records). The 3 DKIM keys will have to be published in Valimail Enforce and the 4th CNAME record will have to be published in your DNS.

6. Atfer the 3 DKIM keys and the 4th CNAME record are published in Enforce and your DNS respectively, return to this Freshdesk configuration window and click the Verify button.

7. Once verified, the system will send an email to the Admin stating that the DNS settings were verified for the particular domain, and below the Status column, each record will show the green verified checkmark.

8. The account admin will receive an email after backend verification is complete for every domain.

You can find the instructions to set up DKIM for Freshdesk here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Freshdesk is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.