General Information

What to do about Forwards
The question sometimes arises from organizations as to what can be done to ‘fix’ emails that fail authentication when going through a forward. The short ans...
Mon, 6 Apr, 2020 at 11:12 AM
What are Known Forwarders?
  Known forwarders are third party systems that are known to do automated forwarding of emails. Known Forwarders are systems that Helios knows about and...
Mon, 6 Apr, 2020 at 11:13 AM
What are Forwards?
Forwarded emails are occasionally brought up as a question in conversations with customers. Forwarding is a very small percentage of emails that are sent. W...
Tue, 5 May, 2020 at 4:17 PM
What is the Service Alert feature and how to activate it for Valimail Enforce
Valimail Enforce offers multiple reporting capabilities everything from high executive level reports to detailed tech information. The newest reporting feat...
Wed, 19 May, 2021 at 9:32 AM
What are Internal Sources?
Internal sources are an important category of the Authentication Reports page. This section should be checked to make sure the traffic from any internal ...
Mon, 28 Feb, 2022 at 3:24 PM
What are the differences in domain sending status in Enforce? - Active, Reporting Only and Blocked
Your domain can have 3 different statuses inside Enforce: ACTIVE, REPORTING ONLY and BLOCKED. All 3 statuses depend on the sending status of that domain and...
Thu, 14 Apr, 2022 at 8:40 AM