SPF(supported) (dedicated subdomain) DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Jive and how they are managed in Valimail Enforce. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Jive as an authorized sender in the Valimail Enforce usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.
Jive Hosted authenticates using a TXT DKIM key Jive Cloud authenticates using a pair of CNAME DKIM keys
TABLE OF CONTENTS
- Configuring DKIM authentication for your Jive emails
- Add a Jive DKIM key in Enforce
- Configuring SPF authentication for your Jive emails
Configuring DKIM authentication for your Jive emails
In order to configure DKIM, you first need to request a new TXT DKIM public key (for Jive Hosted) or DKIM CNAME Records (for Jive Cloud). To do this, open a ticket with Jive Support with the subject DKIM configuration required. Please also include:
- The email domain (typically this is the same email domain used for the Server Admin Email setting in Admin Console -> System -> Settings -> Email Server).
Note: If you are a Cloud Customer, you will not have access to the above setting. You can simply mention this on your support ticket. Customer Support will be able to get this information for you, via the backend.
- The "selector" - a simple identifier that can be anything, even something as simple as "jmx". The selector has to be exactly 3 characters long.
Our Jive Infrastructure Operations team will perform the implementation on the Jive side and your assigned support agent will provide you the entries that you need to add to your domain's DNS record.
You can also find the instructions on how to set up DKIM and SPF for Jive, here.
Add a Jive DKIM key in Enforce
Add a Jive Hosted DKIM key
1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.
a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key.
b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with Jive and then click Add.
Add a Jive Cloud DKIM key
1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.
a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key.
b. Enter the selector name, CNAME target value, associate the key/s with Jive and then click Add.
You can find more detailed information on how to add a DKIM key in Valimail Enforce here.
Configuring SPF authentication for your Jive emails
Once you establish that Jive is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.
1. Please go to your domain's Configuration page in Enforce.
2. Click on the + sign from the Enabled Senders section:
3. Choose Jive from the list of configurable senders and then click Enable:
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.
As always, if you have any questions, please don't hesitate to submit a ticket.