Valimail supports MFA (Multi-factor Authentication), which can be set up through SMS verification or an authenticator app. 


This article will show you how to enable, reset and disable MFA on your account.


Note: If you have a Valimail Authenticate account, please note that MFA is only available on Authenticate Premium plans.



Enabling Multi-factor Authentication (MFA) for your organization



Note: In order to set up MFA on our Valimail account, your user needs to have Owner-level permissions.


01. Log in to your Valimail account with a user that has Owner-level permissions.


02. Click Account Settings (the Gear icon on the left menu bar).


03. Under the General section, note the Multi-Factor Authentication section on the right.


04. Move the slider to the right- the ON position.


05. Check the option Allow authentication via SMS.


Note: You can leave the Allow Authentication via SMS option unchecked and use only an Authenticator app (if you already have one setup).



06. You will be logged out of the application, and redirected to a page where you will be asked to type your country code and phone number.



07. After typing the phone number and click on Continue, the next page asks for an Authentication Code and also shows a QR code that can be used for an Authenticator app.


Important: Setting up an Authenticator App is not mandatory - you can complete this process by either entering the Authentication Code from a TXT message via phone, or you can scan the QR code using an Authenticator app (if you already have one set up).



08. In the Authentication Code field, type the verification code received in the SMS message, or the code given by your authenticator app.


09. Once the code is in Authentication code the field, click Activate.


10. Multi-factor Authorization is now enabled.





Reset Multi-factor Authentication (MFA)


In case you need to replace your mobile device or have lost access to the old one, you can reset MFA and configure it using a new authenticator app or a new mobile phone number. 


Follow these steps to reset MFA for your own username: 


01. Click on the Personal Settings button on the top left.



02. Click on the Reset Your MFA Token button. 



03. Click Yes, Delete It.



Note: If you are having difficulties with this, you can always reach out to support@valimail.com and we can reset MFA for you. 





Disabling Multi-factor Authentication (MFA) for your organization


01. Log in to your Valimail account with a user that has Owner-level permissions.


02. Click Account Settings (the Gear icon on the left menu bar). 


03. Under the General section, note the Multi-Factor Authentication section on the right.


04. Uncheck the Allow authentication via SMS box and move the slider to the left - the OFF position.



05. Multi-factor Authorization is now disabled.