Freshdesk requires special configuration actions outside of Authenticate. Please follow these steps to complete the configuration for Freshdesk, and then return to your automation-guided task list in Authenticate.
1. Make sure you have added Freshdesk as an 'Approved Sender' in Authenticate for the domain you are configuring it for.
Note: If Freskdesk has not been approved, please do so now by selecting it from the ‘Service Name’ dropdown. For full instructions, read the ['Adding a service' guide].
2. The DKIM keys for Freskdesk need to be retrieved from the Freshdesk admin portal. Login to your Freshdesk account as an admin. Go to Admin > Support Channels > Email Settings > Advanced Settings> Configure DKIM.
3. You now need to add the three CNAME records that contain _domainkey to Authenticate. Go to the Freshdesk Service configuration page and select 'ADD DKIM KEY'
4. Add the CNAME record to Authenticate that contains _domainkey. Only add the Host Value prior to ._domainkey to the Selector field. Be sure to select CNAME in Record Type. Add the full value of the Data field to CNAME. Click 'ADD' and repeat for the remaining two CNAME records.
5. The fourth record CNAME record will need to be added by DNS Administrator to your public DNS.
6. Once all records have been added to Authenticate and your Public DNS you need to verify the records in Freshdesk. This can be done on the Configure DKIM page from above. Just click 'Verify' to verify the records.
7. Once DKIM is verified for a particular domain, a tick/cross against the DNS settings will indicate the status.
8. Once you have completed these steps, you can begin sending authenticated emails using Freshdesk.