ActiveCampaign requires special configuration actions outside of Authenticate. Please follow these steps to complete configuration for ActiveCampaign, and then return to your automation-guided task list in Authenticate.



1. Make sure you have added ActiveCampaign as an 'Approved Sender' in Authenticate for the domain you are configuring it for.


Note: If ActiveCampaign has not been approved, please do so now by selecting it from the ‘Service Name’ dropdown. For full instructions, read the ['Adding a service' guide].




2. DKIM keys for ActiveCampaign will be added manually.


3. First, in another browser tab, log in to your ActiveCampaign account and select the gear icon in the left sidebar to access Settings:


4. Next, click on "Advanced"


5. Then, in the "Email Deliverability" section, click on "I will manage my own email authentication":



6. Enter your domain name where prompted and click Generate:


7. Your DKIM public key will display. Leave this tab open, because you'll need to copy and paste information from it to your Authenticate session.


8. Go to the browser tab with your Authenticate session, and under ActiveCampaign, click on ADD DKIM KEY:

9. In "Selector" enter the name that's to the left of "._domainkey" in the ActiveCampaign TXT Record Name text box ('dk' in this example). Copy the TXT Record Value character string from the ActiveCampaign tab and paste it into the Public Key text box on the Authenticate screen:


10. Go back to your ActiveCampaign browser tab, and at the bottom click "Save Settings":

11. And then on your Authenticate tab click on "ADD" to save the DKIM key in our service:


12. Once you’ve completed these steps, you can begin sending authenticated email using ActiveCampaign.