Emma requires special configuration actions outside of Authenticate. Please follow these steps to complete configuration for Emma , and then return to your automation-guided task list in Authenticate.



1. Make sure you have added Emma as an 'Approved Sender' in Authenticate for the domain you are configuring it for.



Note: If Emma has not been approved, please do so now by selecting it from the ‘Service Name’ dropdown.


2. DKIM keys for Emma must be added manually:


Use the following, and be sure to associate the keys with Emma as a sender:

e2ma-k1._domainkey CNAME to e2ma-k1.dkim.e2ma.net

e2ma-k2._domainkey CNAME to e2ma-k2.dkim.e2ma.net

e2ma-k3._domainkey CNAME to e2ma-k3.dkim.e2ma.net

The DKIM keys to add to Authenticate will be in the 'Sending records' section of the screen.


3.  Next, in the 'Senders' tab in Authenticate, click on Emma:



4. Then, click on 'Add DKIM Key':





5.  Fill in the information for the CNAME records you need (one record at a time) to add and click on 'ADD':



6. Once all three CNAME records are added, you will need to create a text value on the Emma platform and put that in your DNS as a TXT record.

Instructions to do this are found here, under the section "How to create a TXT record":

https://support.myemma.com/s/article/DomainKeys-Identified-Mail-DKIM



7. Once this has been completed the Emma account owner will need to activate the DKIM signing. See the above link for instructions.