Greenhouse requires special configuration actions outside of Authenticate. Please follow these steps to complete configuration for Greenhouse, and then return to your automation-guided task list in Authenticate.
Greenhouse can be configured in 2 ways. Sending from the org domain or sending from a dedicated subdomain.
We will go through both options below.
Option 1 - Sending from the org domain:
1. Make sure you have added Greenhouse as an 'Approved Sender' in Authenticate for the domain you are configuring it for.
Note: If Greenhouse has not been approved, please do so now by selecting it from the ‘Service Name’ dropdown. For full instructions, read the ['Adding a service' guide].
2. Enable Email Verification from your Greenhouse Dashboard. Follow the steps in the screenshots below to generate the records that need to be added.
Click on the configure button in your Dashboard:
3. Then click email settings:
4. Type your email domain in the space provided and then click email your IT Department:
This will open up a compose window containing the SPF record and the DKIM Key:
5. Add the DKIM key in Authenticate, by clicking 'Add a DKIM key' from the DKIM management section. Enter the selector name, TXT value, and associate the keys with Greenhouse.
6. Now go back to the Greenhouse Dashboard and click on show verification details:
Once the records are added the yellow icons will change to green:
Note: Some customers who use Greenhouse on the org domain only, have reported that they have seen Greenhouse messages stop being sent in an aligned manner. This can happen because Greenhouse has an automated script to check for their include value being set in your SPF record. They cannot parse the standard SPF record we provide our customers and one of two things needs to happen:
1. you can explicitly add their include before our standard record until the validation step has occurred
2. you can contact Greenhouse Support and they will override this check.
Option 2 - Sending from a dedicated subdomain:
The typical Greenhouse subdomain will show like gh-mail.yourdomain.com
1. For this scenario all the following records need to be published in your DNS zone files:
2. Click on the Check DNS Records now after you added the records.
Keep in mind that it may take take 48 hours for the changes to propagate. If your domain does not show as Verified right away, try checking back in a couple of hours.
Full instructions listed here: https://support.greenhouse.io/hc/en-us/articles/201111684-Email-domain-verification
Once you’ve completed these steps, you can begin sending authenticated email using Greenhouse.