Zendesk requires special configuration actions outside of Authenticate. Please follow these steps to complete configuration for Zendesk, and then return to your automation-guided task list in Authenticate.
1. Make sure you have added Zendesk as an Approved Sender in Authenticate for the domain you are configuring it for.
Note: If Zendesk has not been approved, please do so now by following these steps:
2. The default DKIM keys for Zendesk will be added automatically, but you will need to complete the steps for creating a custom domain for DKIM in Zendesk.
Create Custom Domain for DKIM on Zendesk
1. Log in to your Zendesk account.
2. Navigate to Admin > Channels > Email
3. Navigate to Custom domain for DKIM. Here you will find 2 CNAME records to be added to Authenticate for selectors zendesk1 and zendesk2
4. The two CNAME records would appear as zendesk1._domainkey.yourdomain.com pointing to zendesk1._domainkey.zendesk.com and zendesk2._domainkey.yourdomain.com pointing to zendesk2._domainkey.zendesk.com (The record values are the ones bolded).
5. Please make sure the correct values are added in Authenticate. If the Zendesk DKIM keys were not automatically added when you authorized the service in Authenticate for your domain, please make sure you add them manually.
6. In Authenticate, select ADD DKIM KEY in the Authentication configuration page for the Zendesk configuration.
7. Enter the values for your DKIM key as provided by Zendesk and then click ADD
8. After the records are published in Authenticate, head back to Zendesk and simple click on Enable checkbox in the Custom domain for DKIM section.
9. Click on Save to create your custom domain for DKIM on Zendesk.
10. Once you’ve completed these steps, you can begin sending authenticated email using Zendesk.