SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Kaseya and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Kaseya emails
1. Log In to the BullPhish ID portal.
2. Click Sending Domains under the Settings tab.
3. On the Sending Domains page, click "+ Add Sending Domain."
4. Enter your domain name in Sending Domain field. For example, www.domainname.com
5. Choose an Associated Organization for a specific domain from the drop-down.
6. Click "Next."
Note:
If the User enters the invalid domain, a pop-up msg displayed on the screen saying, please use a valid domain.
You can create sending domain for any parent organization, and those domains can be used for any child organization and create sending profile.
You cannot re-enter sending domain or change the associated organization.
You cannot use the same name that has already been taken.
Once the domain is created, the page will take you to the Custom Sending Domain page.
Before you verify the domain, please add the Domain & Value to your DNS records with CNAME Type. Follow the below instructions to do so.
7. Click the Copy functionality under the Actions column to copy the DNS values. When you do so, the value will be copied to the clipboard, and you should add the record to the DNS service provider.
Note: Please ensure to copy all the values one after one.
8. Go to your specific DNS service provider and add copied values to the records.
Note: Go to the CUSTOM DOMAIN AUTHENTICATION section to know how to add specific DNS records on your DNS server to allow our SMTP server to send emails using custom domains.
NOTE: If you manage you domain in Valimail, you will need to add the DKIM key on your domain's configuration page in the Valimail platform.
9. Once you add DNS values to the DNS server, click the checkbox of 'I've added these records.'
10. Click Verify.
Note: Cancel will take the user back to the sending domain page.
Verified: This status appears when you successfully add all your records to the DNS provider. And check the "Yes, I've added records to my DNS records" and click Verify Domains. (The background application collects all these records from DNS for verification).
Once the domain is successfully added, you can view the Verified or Not Verified status on the Sending Domain landing page.
You can also find the instructions on how to set up DKIM and SPF for Kaseya, here.
Add a Kaseya DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Kaseya emails
Once you establish that Kaseya is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.