SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for ReCharge and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your ReCharge emails
If you are on the Recharge Pro plan and would like to request a custom checkout domain, please refer to the following steps to set up a CNAME for the domain:
Log in to your domain service provider.
Locate your DNS settings.
Create a CNAME record for the new checkout URL. For example, https://checkout.website2019.com. Point this URL to domains.rechargeapps.com. Ensure no other records conflict with the new record.
Note: Your DNS records must point directly to Recharge. Do not use a third-party proxy service to point your DNS records. If you are using Cloudflare, ensure the DNS record is set to DNS Only. Changes to DNS records may take up to 72 hours to propagate.
Reach out to your Account Manager or the Recharge support team and provide your new CNAME. Recharge will configure the domain in the database and notify you once it is set up.
You can also find the instructions on how to set up DKIM and SPF for ReCharge, here.
Add a ReCharge DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your ReCharge emails
Once you establish that ReCharge is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.