SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for SalesLoft and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your SalesLoft emails
Using Custom Tracking Domain
Salesloft uses shared tracking domains in order to track sent messages. This means the email tracking domain we use does not match up with the sender’s (your) domain. Unfortunately, mismatched tracking and sender domains can significantly increase the risk of your email being reported as spam.However, setting up a custom tracking domain can greatly reduce the likelihood of your emails landing in a spam folder. Custom domain tracking replaces links that use the Salesloft default tracking domain with links that contain your url. To setup a custom tracking domain for your team, follow these steps:
Decide what subdomain you would like to use. The format for subdomains follows this pattern: "text.yourdomain.com". For example, our subdomain could be sales.salesloft.com.
Once you have decided your subdomain, contact Support so our support agents can set up the custom tracking domain.
Support will provide you with a CNAME reference using the subdomain you choose.
After you have your CNAME, reach out to your IT team or administrator to add the CNAME reference to your DNS record.
Once that is completed, inform our support team. Support will add the subdomain in Salesloft.
Send emails with your own domain and drastically decrease the potential of your messages going to spam.
You can also find the instructions on how to set up DKIM and SPF for Salesloft, here.
Add a Salesloft DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Salesloft emails
Once you establish that Salesloft is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.