SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Payroll Support and how they are managed in Valimail. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Payroll Support as an authorized sender in the Valimail platform usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.
Configuring DKIM authentication for your Payroll Support emails
Go to Payroll settings -> Email Sender Authentication.
Click on the Add button (or follow the 'add a new DKIM authentication now?' link)
Enter in the domain you wish to authenticate.
Click Register.
The system should generate a set of CNAME records that you will need to add to your DNS settings. You'll need to contact your IT dept or web admin for further assistance on adding these records if required.
Add the DNS records to your DNS registry - This happens within your DNS host settings. You'll need to contact your IT dept or web admin for further assistance if required.
Once you've done that, come back to Payroll settings -> Email Sender Authentication, click the Unvalidated button for your domain.
If you've created the records correctly, the domain will be Validated.
Once your domain has been Validated, any email we send for you on your behalf that uses that domain as the From Address will be signed with DKIM, and will have a very good chance of being delivered to recipient's Inboxes.
You can also find the instructions on how to set up DKIM and SPF for Payroll Support, here.
Add a Payroll Support DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Payroll Support emails
Once you establish that Payroll Support is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.