SPF(supported)
DKIM(not supported)

This article covers the SPF authentication process for Everbridge and how it is managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Configuring SPF authentication for your Everbridge emails

Setting Custom From E-Mail Address:

NOTE:

Contact your Everbridge Account Manager to add this feature to your account.

Identify/provision the full e-mail address(es) you want to provide to Everbridge as your custom Custom From E-Mail Address, e.g., [email protected].
1. The e-mail address must be a valid e-mail inbox.
2. Everbridge will not provide sub-domain e-mail addresses off the "everbridge.net" domain.
3. Everbridge will not provision or manage an Internet domain on your behalf.
4. Everbridge will not manage your e-mail security settings on your behalf.
Modify the DNS SPF record to authorize everbridge.net to send e-mails with your domain in the Custom From E-Mail Address.
1. This step cannot be omitted. An SPF record that includes everbridge.net is absolutely required.
2. Using a subdomain such as alerts.yourdomain.com will prevent the need for you to grant SPF permission for your entire domain. The example below demonstrates one possible way to modify a DNS SPF record, but might not be the best for all use cases. Everbridge recommends any network configurations be evaluated by your network operations team in order to determine the most effective modification.
  1. example: "v=spf1 include:everbridge.net -all"
Provide the custom Custom From E-Mail Address value(s) to Everbridge.
1. If you want a different Custom From E-Mail Address value for each Everbridge organization, then provide the name of the organization and the desired Custom From E-Mail Address value for each organization.
2. An Everbridge team member will set the Custom From E-Mail Address to the e-mail address you provide for each organization.
3. The Everbridge application will use the above addresses for all e-mails when these values are populated in your outbound e-mail profile.
Test sending notification e-mails and administrative e-mails from your Everbridge account.
1. Define expected results for the changes outlined above.
2. Send notifications from your Everbridge account to a small number of recipients who are expecting your test notifications.
3. Perform the necessary action to send administrative e-mails from your Everbridge Account.
4. Confirm expected results from all recipients.
Finalize your outbound e-mail configuration in your Everbridge account and your DNS/e-mail servers.

You can also find more information on how to set up SPF for Everbridge, here.

Once you establish that Everbridge is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Enabling a sender for SPF in Valimail

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.