Uservoice

How to set up DMARC for Uservoice in Valimail

Updated over a week ago
SPF(supported)
DKIM(recommended)

This article covers the SPF and DKIM authentication processes for Uservoice and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Configuring DKIM authentication for your Uservoice emails

To set up DKIM in UserVoice, take the following steps:

  1. Navigate to General Settings -> Email Communications.

  2. In the DKIM section, click “Configure”.

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  3. The default domain is uservoice.yourdomain.com. Since we enforce the use of a subdomain to avoid collision and overwriting of DNS records; you may enter a new subdomain on a domain you own for sending DKIM authorized emails.
    Note: We highly recommend usage of a domain that is not already in use with a DKIM record published. For instance, if you already have DKIM configured in another platform as “example.yourdomain.com” we recommend using a different subdomain for configuration.

  4. Once your domain is submitted, a DKIM and SPF key is returned. Copy each key and value and enter them in your DNS provider.

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  5. Once this information has been entered in your DNS provider, the domain will need to be verified. Click "Test Connection".

  6. Once verification has been secured, click done. Enter a default “from” email address that will be used when sending emails to your customers, such as new comment notifications, public status updates, etc.

You can also find the instructions on how to set up DKIM and SPF for Uservoice, here.

Add an Uservoice DKIM key in Valimail

You can find more detailed information on how to add a DKIM key in Valimail, here:

Configuring SPF authentication for your Uservoice emails

Once you establish that Uservoice is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

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