This article covers the SPF and DKIM authentication processes for QuestionPro and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

QuestionPro will generate a public and private key pair. Please add a TXT record of the public key that will be shared with you to your domain. This step needs to be performed by your IT team as QuestionPro does not have access to your domain settings.

Once QuestionPro will generate a DKIM key for you, you will need to add that in Valimail Enforce.

After the DKIM TXT key is published in Enforce, QuestionPro will activate the DKIM keys to complete the set up. QuestionPro will verify email delivery status and DKIM key signature on the email.

In order to set up DKIM with QuestionPro, please contact QuestionPro directly on chat or contact your QuestionPro service administrator (person/team that has set up QuestionPro to send emails on behalf of your domain) to initiate DKIM set up.

You can find more information about this procedure here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that QuestionPro is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.